Refund policy

Return and Refund Policy

Effective Date: 08/01/2026

1. Scope and Intent

This Return and Refund Policy applies to all purchases made through the Mobility Wellness Products website located at https://mobilitywellnessproducts.com ("Website").

2. Contact Information

For questions about returns and refunds, please contact our Customer Service team:

Email: support@mobilitywellnessproducts.com
Phone: (424) 396-1095
Address: 1401 21st ST, STE R, Sacramento, CA 95811, USA

Hours: 9AM-5PM PST, Monday through Friday excluding Holidays.

3. Return Eligibility

Customers may request an eligible return within 30 days of receiving the product, subject to the conditions below and any product-specific exceptions clearly disclosed on the product page before purchase. Once we authorize a return, ship it within 7 days of receiving the return instructions.

3.1 Conditions for Return

Unused and Undamaged: The item must be unused, undamaged, and in the same condition that you received it.
Original Packaging: The item must be in the original packaging, with all labels and tags attached.
Proof of Purchase: A receipt or proof of purchase is required.

4. Return Process

4.1 Initiating a Return

To initiate a return:

Contact Customer Service:
- Email us at support@mobilitywellnessproducts.com or call (424) 396-1095 within 30 days of receiving your order.
- Provide your order number and a detailed reason for the return.
Return Authorization:

- After reviewing your request, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA) number. For approved change-of-mind returns, we provide a return shipping label at no additional charge.

4.2 Preparing Your Return

Package the Item Safely:
- Securely pack the item in its original packaging.
- Ensure all accessories, manuals, and free gifts are included.
Include Documentation:
- Include the return authorization form and any necessary supporting documents or images.
Attach Shipping Label:

- If we provide a return label, download and print it from our email. Otherwise, follow the return-shipping instructions we provide.
- Affix the label to the outside of the package.

4.3 Shipping the Return

Shipping Method:

Please use the shipping carrier specified during the return process, or, if shipping on your own, use any acceptable carrier like USPS, Fedex, UPS.

Shipping the Return

Ship the package within 7 days of receiving the return authorization.
Use a trackable shipping method to ensure your package arrives safely.

Return Window:

Ship the item within 7 days after receiving the return authorization.

5. Return Shipping Costs

Change-of-mind returns: We provide a return shipping label at no additional charge for approved returns. The 25% restocking fee described in Section 6.1 still applies.
Other eligible returns: For defective, damaged, incorrect, or not-as-described items, return shipping is covered by the brand unless a different arrangement was clearly disclosed on the product page before purchase. Contact us for return instructions before shipping an item.

6. Specific Return and Refund Conditions

6.1 Returns Due to Change of Mind

Eligibility:

Items must be unused, undamaged, and in original packaging.
Return request must be made within 30 days of receipt.

Refund:

Approved refunds are issued to the original payment method. A restocking fee of 25% of the product price applies to approved change-of-mind returns for all products and is deducted from the refund.

6.2 Defective or Damaged Goods

Notification:

Documentation:

Provide photos or videos of the defect or damage.

Resolution:

We will arrange a replacement or a full refund. Return shipping is covered by the brand unless a different arrangement was clearly disclosed on the product page before purchase.

6.3 Incorrect Product Received

Notification:

Inform us immediately upon receipt.

Resolution:

We will arrange for the incorrect item to be returned and ensure you receive the correct product. Return shipping is covered by the brand unless a different arrangement was clearly disclosed on the product page before purchase.

6.4 Product Never Arrived

Notification:

Resolution:

We will initiate an investigation with the carrier.
If the product is confirmed lost, we will offer a full refund or send a replacement product.

6.5 Order Cancellation

Before Shipment:

You can cancel your order for a full refund if it has not yet been shipped.

After Shipment:

If the order has already been shipped, please follow the return procedure after receiving the product.

7. Exceptions to the Return Policy

The following items are non-returnable and non-refundable:

Custom or Personalized Products:

Items made to your specifications or clearly personalized.

Perishable Goods:

Such as food, flowers, newspapers, or magazines.

Intimate or Sanitary Goods:

Including underwear, swimwear, and personal care items, unless unopened and unused.

Gift Cards and Downloadable Software Products.

8. Refunds

8.1 Refund Conditions

Approval:

Refunds are issued after we receive and inspect the returned item.

Notification:

We will notify you via email regarding the approval or rejection of your refund.

Condition:

Items must meet the return eligibility criteria outlined in Section 3.

8.2 Refund Processing

Method:

Refunds will be processed to the original payment method used at the time of purchase. For approved change-of-mind returns, the 25% restocking fee described in Section 6.1 is deducted from the refund.

Time Frame:

It may take up to 14 days for the refund to appear in your account, depending on your bank or credit card issuer.

8.3 Partial Refunds

Partial refunds may be granted in certain situations:

Condition Issues:

Items not in original condition, damaged, or missing parts for reasons not due to our error.

Late Returns:

Returns requested after the 30-day request window, or shipped more than 7 days after authorization, may not be eligible unless we agree otherwise or applicable law requires it.

9. Exchanges

Eligibility:

We replace items if they are defective, damaged, or incorrect.

Process:

To request an exchange, contact us at support@mobilitywellnessproducts.com.

Shipping Costs:

For defective or incorrect items, return shipping is covered by the brand unless a different arrangement was clearly disclosed on the product page before purchase.
For exchanges due to change of mind, customers are responsible for shipping costs unless the product page states otherwise.

10. Timelines

Return Window:

Contact us to request a return within 30 days of receiving the product. If authorized, ship the return within 7 days after you receive our return instructions. Product-specific exceptions, if any, must be disclosed on the product page before purchase.

Return Processing:

After receiving and inspecting the returned item, we will process the refund within 14 days.

Refund Period:

It may take up to 14 days for the refund to appear in your account after approval.

11. Legal Rights

This Return and Refund Policy does not affect any statutory rights you may have under applicable law.

12. Questions and Support

For more information, please:

Visit our FAQ Page
Contact our Customer Service team:

Email: support@mobilitywellnessproducts.com
Phone: (424) 396-1095

Note: By making a purchase on our Website, you agree to this Return and Refund Policy.

Mobility Wellness Products
support@mobilitywellnessproducts.com
(424) 396-1095

1401 21st ST, STE R, Sacramento, CA 95811, USA